Helping users help themselves is one of the biggest wins a customer support team can achieve. When this happens, support has fewer tickets, and users can get their answers quickly. In fact, a study by American Express found that over 60% of consumers indicate their “go-to channel” for simple inquiries is a digital self-service solution (online chat, voice response, website, or mobile app).

With that in mind, chatbots are an ideal tool to provide self-service at scale. However, building a chatbot can be intimidating for the uninitiated. That’s a problem that Infobip’s Answers platform seeks to solve. With Answers, you can create intelligent, keyword-based chatbots that can improve customer satisfaction and reduce operational costs directly—and you can build that all with a no-code web GUI

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