Modern SaaS application providers handle sensitive user information every day, from customer names and email addresses to application code and third-party API secrets. It is thus more important than ever for web applications to adhere to the highest security standards, not only to maintain their business reputation and avoid financial losses but also to protect their users.
Customer communications is one of the components of SaaS security that is often overlooked. In this article, we cover why you should look closely at how secure your customer communications are and implement strict security measures for emails, push notifications, and other communications you send to your users. We also offer some recommendations to get you started on this security journey.