We wanted to tackle one of the major challenges facing organizations: on-call. “SRE: From Theory to Practice – What’s Difficult About On-call” sees Blameless engineers Kurt Andersen and Matt Davis joined by Yvonne Lam, staff software engineer at Kong, and Charles Cary, CEO of Shoreline, for a fireside chat about everything on-call. 

As software becomes more ubiquitous and necessary in our lives, our standards for reliability grow alongside it. It’s no longer acceptable for an app to go down for days, or even hours. But incidents are inevitable in such complex systems, and automated incident response can’t handle every problem.