The coronavirus pandemic accelerated the offering of online services even in the most traditionally “offline” sectors: fitness, banking, retail, and government. 

As more companies started moving their offerings online, the reliability of these critical services has garnered particular attention from the public. In early July, Rogers, a Canadian telecom behemoth, experienced an outage that lasted 19 hours, disrupting internet and telecom services for over 10 million Canadians. For the duration of the incident, critical services, 911, and hospitals were interrupted. 

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