I had the chance to chat with Ajeet Singh, executive chairman and co-founder of ThoughtSpot. Ajeet was also a co-founder of Nutanix. I asked him about what developers need if their goal is to develop products for customers who will love them. Here are some insights from our conversation.

What Are the Most Important Elements of a “Sticky” Product?

Early on, Ajeet’s work focused on product management at Honeywell and Oracle where he focused on features and benefits. While at Honeywell, his team built software that monitored the health of aircraft using data from those tasks. This experience allowed him to interact with IDEO — an organization known for its design thinking skills — and adopt a new perspective toward solving customer problems as well.