This article illustrates three scenarios that demonstrate how you can use IBM App Connect to build flows that integrate with apps. The connectors that we will use for these scenarios are;

IBM Sterling Order Management (OMS) – a Software as a Service (SaaS) solution, designed for organizations to either enhance their existing e-commerce initiative or launch a new omnichannel initiative. OMS helps manage complexities and improve an organization’s supply chain efficiencies and business responsiveness by cost-effectively orchestrating global product and service fulfilment across the extended enterprise.

Zendesk Service – a cloud-based customer service platform that is designed to improve communication between an organization and its customers. It helps to keep businesses in sync, you can view, organize tickets, and generate reports or analytics. It delivers an omnichannel customer experience.
IBM OpenPages with Watson – an AI-driven, highly scalable governance, risk, and compliance (GRC) solution that runs on any cloud. It functions within a single environment and is designed to help identify, manage, monitor, and report on risk and regulatory compliance.

Scenario 1 – IBM Sterling Order Management

IBM App Connect supports connecting to an IBM Sterling Order Management System account by using either a REST API or an IBM MQ server.

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