A process map is a planning and management tool that visually illustrates the steps, details, and flow of a process. Software testing is an investigation done on software to gain insights into the quality of the software. 

While many software developers may not want to admit it, the work of a Quality Assurance (QA) team in testing developers’ software is crucial to a software company. Customers would not be happy with a low-performance, buggy product or service (just imagine an automation testing process that doesn’t automate). But software testing can take time, and finding out the cause of a software bug can get difficult fast. This is where process mapping can help.