Happy Customer + Customer Loyalty = Brand Advocate
If you’re looking for ways to improve customer satisfaction, experience, and loyalty, you need to focus on how customers are using and adopting your product. For this, you’ll need to focus on your user funnel, sometimes referred to as a conversion funnel. In this article, we’ll show you seven ways that user funnels can improve some key areas of your business to boost all of the above!
User funnels are the defined path that your customers take as they interact with your product or service. This may track steps from when they first discover your product, sign up for it, and begin using specific features. By understanding and optimizing the user funnel, you can make targeted improvements to boost your customer satisfaction and loyalty. Here are seven ways that user funnels can help you do just that: